Vintage Solid Wood lighter & Mechanical Lighter: We guarantee that the machine is 100% brand new and has been tested before leaving the factory. If you have any problems with the product you received, please contact us as soon as possible, we will arrange to solve it as soon as possible2: We protect the product with bubble wrap to make sure it arrives intact3: If the order does not arrive within the protection period, please contact us as soon as possible, do not raise a dispute, we will refund or